The website michael-artist.com® is a registered trademark of the company Michel José S. J. Wautier, headquartered at Rua Antero de Quental, No. 3 – 2nd Floor Right, 2925-389 Vila Nogueira de Azeitão, Portugal, with Tax ID (NIPC) 235058750, specializing in the sale of products remotely via the Internet. The website michael-artist.com sells its products and services remotely via the Internet.
The Terms and Conditions of this Website result from the agreement between michael-artist.com and its customers as defined below. Any individual or legal entity that places an order on the website michael-artist.com, whether a private or non-private customer, is considered a customer under these general conditions.
1.1 Scope of Application
These General Terms and Conditions of Sale govern the sale of products displayed on the website michael-artist.com on the date the order is validated.
They apply whether the order is placed via the Internet, email, telephone, fax, or postal mail.
1.2 Customer Acceptance
By validating an order, the customer expressly accepts these General Terms and Conditions of Sale.
These conditions apply to the exclusion of any other terms, unless otherwise agreed in writing by both parties.
Purchases made by email, telephone, fax, or postal mail also imply acceptance of these terms. They may be consulted directly on our website or sent by email, fax, or mail upon customer request.
1.3 Modification of the General Terms and Conditions of Sale
The website michael-artist.com reserves the right to change, without prior notice, the terms of use or other regulations published on the website. You should therefore regularly consult the terms of use, as continued use of the Website implies full acceptance of any changes and adherence to the most recent version.
The current version of these terms bears a specific date; orders are therefore governed by the General Terms and Conditions in force on the date the order is placed.
1.4 Product Characteristics
The website michael-artist.com makes every effort to accurately present the essential characteristics of its products; however, measurements may change without prior notice. Technical data can always be confirmed by contacting Customer Support or by email.
The products offered comply with current European legislation and applicable European standards.
1.5 User Manual
The website michael-artist.com endeavors to provide, whenever possible, the user manual in the consumer’s language. Unfortunately, in some cases it may not be provided in paper form and may only be available digitally or via download from the Internet.
1.6 Prices
Sale prices listed on the website are in Euros, including taxes and duties applicable to retail prices. Shipping costs are borne by the customer and are charged at the end of the order.
Product prices may be changed at any time.
All listed prices are correct unless a data entry error occurs. If an order is placed for an item with an incorrect price, we reserve the right to cancel the order and refund the amount paid.
These General Terms and Conditions define the terms of sale between the website michael-artist.com and its customers. Any individual or legal entity placing an order on the website michael-artist.com, whether private or not, is considered a customer.
2.1 Application
VAT applies to sales concluded with residents of the European Union. It does not apply to non-Portuguese companies within the European Union that hold a valid intra-community VAT number.
VAT does not apply to export sales (countries outside the European Union).
The invoice accompanies the merchandise and certifies that VAT has been paid.
The intra-community VAT number must be provided at the time of ordering and validated by the website michael-artist.com. The customer acknowledges and accepts that all orders for which the VAT number is not provided or validated will be invoiced including VAT.
2.2 Rate
All prices include a VAT rate of 23%.
3.1 Order Placement
When placing an order through the website, the customer must complete the form provided. Before validating the order, the customer should review the form to confirm the accuracy of the information. The website michael-artist.com is not responsible for errors in email delivery or order delivery resulting from incorrectly completed forms.
3.2 Order Confirmation
Order confirmation is sent to the customer by email after validation, provided that the email address supplied contains no errors.
3.3 Order Cancellation
Customers may cancel their order at any time unless it has already been shipped to the carrier. Orders may be canceled by phone, fax, or email. If the customer refuses delivery, they forfeit any right to a refund.
3.4 Product Availability
Product and price offers are valid as long as they are visible on the website and within the limits of available stock. Further information may be provided by phone, fax, or email.
If the website michael-artist.com is unable to obtain certain raw materials from suppliers within the indicated timeframe, the customer will be informed of the order status by email or phone.
In the event of partial shipment of an order, only the value of the shipped merchandise will be charged.
The website michael-artist.com reserves the right to refuse an order.
4.1 Payment Methods
Customers may pay using the following methods: Cash on Delivery, MB Way, and Multibanco (for all shipping options).
4.2 Non-Payment
The website michael-artist.com reserves the right to refuse delivery or fulfillment of an order if full payment has not been received.
All payments must be made within a maximum of 1 business day after the order is placed. After this period, the order will be canceled.
4.3 Anti-Fraud Control
Any fraudulent use or forgery of cards will be subject to immediate legal action.
4.4 Retention of Ownership
The website michael-artist.com retains ownership of the products until full payment has been received.
For customers with an account on the website michael-artist.com, payment must be made according to previously agreed conditions. Applicable to Professional Customers.
The order confirmation issued by the customer does not serve as an invoice. Regardless of the type of order or payment method, the customer will only receive the invoice together with the merchandise at the time of delivery.
The website michael-artist.com keeps a digital copy of each invoice.
6.1 Order Preparation Timeframes
Orders placed online are processed in order of receipt from Monday to Sunday.
Order processing time varies according to the timeframe indicated for each product.
Products to be shipped are packaged to ensure they arrive at the delivery location in perfect condition, always prioritizing customer satisfaction.
7.1 Confirmation
If the customer places an order on the website, a confirmation email will be sent. If the email address provided is incorrect, the order will be processed only after payment confirmation.
8.1 Delivery Location
Orders are delivered to the delivery address indicated by the customer on the order form.
8.2 Absence on Delivery Day
You will be informed of the estimated delivery date. You must provide a delivery address where someone is available between 9:00 a.m. and 6:00 p.m., such as a workplace. If delivery cannot be completed, the customer will be required to pay a new delivery fee.
8.3 Delivery Timeframes
Estimated delivery time is 1–3 business days for mainland Portugal and 3–9 business days for Madeira and the Azores. (Delivery times are estimates and are only valid when no physical or structural impediments exist, such as incorrect addresses or force majeure events like strikes, connection losses, etc.)
8.4 Receipt of the Order
We recommend that all delivered orders be inspected and checked, and that any observations regarding the condition of the product be noted on the delivery slip in the event of partial or total damage.
Without such notes, the order cannot be subject to later claims with the website michael-artist.com.
The product condition is considered accepted once the delivery slip is signed.
8.5 Order Content Errors
Upon receipt of the order, the customer must notify the website michael-artist.com by phone, fax, or email of any non-conformity regarding product type, quality, or quantity compared to the order. Claims must be made within a maximum of 24 hours after delivery.
Claims not made according to the rules and deadlines described above will not be accepted by the website michael-artist.com.
8.6 Theft, Loss, or Misplacement
All our orders are covered by insurance against loss. If your order is lost, the website michael-artist.com will issue a full refund in store credit or resend the order at no additional cost. An order is only considered lost after confirmation by the carrier.
We guarantee our best efforts to resolve all issues in the best possible way, with minimal inconvenience and maximum quality for our customers.
9.1 Conditions
The customer has the right to return the purchase within a maximum of 15 days from the date of delivery.
If the consumer chooses to be refunded, the refund will be processed within 30 days after receipt of the product by the website michael-artist.com.
To initiate a return, you must contact us in advance by email at michael.wautier@gmail.com or by phone at +351 915 417 230, indicating whether you wish to exchange the item or receive a refund.
If a delivery fee was offered as part of the order, this offer will be canceled and the corresponding amount deducted from the refund.
9.2 Internal Error
The website michael-artist.com is responsible for return and reshipment costs if an internal error occurs and the product sent does not match the order. If you wish to exchange for a different item, return and reshipment costs will be the customer’s responsibility.
9.3 Manufacturing Defects
The website michael-artist.com is responsible for return and reshipment costs if the product has manufacturing defects. In this case, the exchange must be for the same item. If you wish to exchange for a different item, return and reshipment costs will be the customer’s responsibility.
9.4 Transport Damage
The website michael-artist.com is responsible for return and reshipment costs if the order is damaged during transport. In this case, the exchange must be for the same item. If you wish to exchange for a different item, return and reshipment costs will be the customer’s responsibility.
Important note: Please pay attention to the external condition of the packaging, as it may reflect possible damage to the product.
At the time of delivery and in the presence of our team, you should check the product condition before signing the delivery slip.
The product condition is considered accepted once the delivery slip is signed.
9.5 Product Images
Images on this website are for illustrative purposes only. If you are unsure which item you need, please verify all information with the technical department before ordering, as returns for technical reasons are entirely the customer’s responsibility.
9.6 Customized Goods
Returns, cancellations, or refunds do not apply to customized goods, as provided by law:
“The supply of goods produced or ordered according to the consumer’s specifications or clearly personalized cannot be returned.”
9.7 Decrees-Law
Information regarding the consumer’s right to withdraw from the contract (private customers) is detailed in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.
For companies, institutions, self-employed professionals, and sole proprietors, the general provisions of the Portuguese Civil Code apply, namely Decree-Law No. 67/2003.
9.8 Online Dispute Resolution Platform
Pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes (ODR Regulation), we inform you that there is a dispute resolution platform where consumers and merchants can submit complaints and track their progress. The European Commission aims to strengthen confidence in online shopping. The platform is accessible at the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=PT
The User is not authorized, under any circumstances and by any means, to store, copy, reproduce, modify, distribute, sell, or otherwise make available to third parties the information accessed through use of this website, except for strictly private and non-commercial purposes. The User is solely responsible for any improper use of the information accessed through this website.
The User acknowledges the intellectual property rights of the website michael-artist.com over all content and elements not originating from third parties and identified as such, including graphic design, texts, images, graphics, logos, domains, and trademarks. The User is not authorized to reproduce, copy, modify, disclose, or generally perform any act that constitutes a violation of applicable intellectual property laws. Any fraudulent use of these rights constitutes counterfeiting and is severely punished under the Intellectual Property Code.
The User is responsible for any costs, expenses, damages, or losses, regardless of their nature, incurred by the website michael-artist.com due to the User’s failure to comply with these Terms and Conditions.
In the event of a dispute, the competent jurisdiction shall be the Consumer Arbitration Center of Lisbon (CACCL), Address: Rua dos Douradores No. 116, 2nd Floor, 1100-207 Lisbon, with express waiver of any other jurisdiction.
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